Almaty info@dji.pro Mon–Sat 09:00–18:00
DJI technical support area

Support

Warranty, pilot training and delivery across Kazakhstan

Warranty

We supply only genuine DJI Enterprise equipment with the official manufacturer's warranty. The warranty period depends on the model and is stated in the warranty documents for the equipment.

  • Genuine DJI Enterprise equipment with official warranty
  • Help with diagnostics in case of a malfunction
  • We handle filing the warranty claim with DJI
  • Advice on operation and firmware updates

If something goes wrong, message us on WhatsApp or call. Describe the problem and attach photos or videos — this helps us assist you faster.

Pilot training

We will help your team start working with DJI Enterprise drones quickly and safely. Training is conducted on your equipment and tailored to your tasks.

Free for Pro Drones customers

  • Preparing the drone for operation: activation, setup, updates
  • First flights and piloting skills practice
  • Working with payloads: cameras, LiDARs, spotlights
  • Working in the DJI Pilot 2 app
  • Safe flight rules

Software training — paid

  • Route planning and automated missions
  • DJI Terra, DJI FlightHub 2

The cost and duration of software training are calculated individually. Write to us and we will tailor a program to your tasks.

Delivery

We deliver equipment across Kazakhstan. Before shipping, we check that the package is complete and pack the equipment securely.

  • Pickup in Almaty
  • Delivery within Almaty — by arrangement
  • Delivery to other cities of Kazakhstan by transport companies
  • Completeness check before shipping

Delivery times and costs depend on the city and order size. Please check them with the manager when placing your order.

Still have questions?

Leave a request or write to us — we will answer and help.

Address95 Tan St., Almaty
Working hoursMon–Sat 09:00–18:00Sun — closed

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or message us on WhatsApp