Privacy Policy

Version No. 1. Effective from January 1, 2026. This English translation is provided for information only; in case of any discrepancy, the Russian version prevails.

This policy explains what personal data the Pro Drones website collects, why we use it, how we store and protect it, and what rights you have. The policy has been drawn up in accordance with the Law of the Republic of Kazakhstan No. 94-V of May 21, 2013 "On Personal Data and Their Protection".

By submitting a request on the website, you confirm that you have read this policy and consent to the collection and processing of your personal data on the terms described in it.

1. Who processes your data

2. What data we collect

We collect only the data that you provide to us yourself:

• via the request form on the website: name, phone number and task description;
• when contacting us via WhatsApp, Telegram, Instagram, by phone or email: name, phone number, messenger username, email address and the content of correspondence.

When you visit the website, technical data may be transmitted automatically: IP address, browser and device type, date and time of the visit. This data is needed for the operation and protection of the website.

We do not collect data beyond what is necessary for the purposes in section 3, including special categories of data (health information, beliefs, biometric data) and copies of identity documents. Please do not include such information in your request.

3. Why we use the data

• to contact you and respond to your request;
• to select equipment and prepare a commercial proposal;
• to conclude and perform a supply, training or service agreement;
• to comply with the legislation of the Republic of Kazakhstan.

We use the data only for these purposes. Promotional mailings are sent only with your separate consent.

We do not make decisions that have legal consequences for you based solely on automated data processing.

4. Consent and its validity

You give consent by ticking the corresponding box in the request form, or by contacting us yourself by phone, email or messengers. We keep confirmation of the consent received: the date, method and version of the policy.

Consent is valid until the processing purposes are achieved, but no longer than 1 year from your last contact, unless another period is established by law or by an agreement with you.

You can withdraw your consent at any time by writing to info@dji.pro. Within 15 business days, we will stop processing your data or send a reasoned refusal if storage is required by law or the parties have outstanding obligations.

5. Data storage and destruction

The database containing your personal data is located in the Republic of Kazakhstan.

We store data until the purposes of collection and processing are achieved, within the period in section 4. Data is destroyed upon expiry of this period, after the end of our relationship with you, by court decision, or if it turns out that it was obtained without legal grounds.

6. Transfer of data to third parties and abroad

We do not sell your data, do not transfer it for third-party advertising and do not publish it in publicly available sources. Data may be transferred only to:

• services that ensure the operation of the website and communication with you: website hosting PS.kz (Kazakhstan), Gmail email service, WhatsApp, Telegram, Instagram, to the extent necessary for their operation;
• delivery services, if you have ordered equipment delivery;
• government authorities in cases provided for by law.

Cross-border transfer is carried out. The services listed above may process data on servers outside Kazakhstan. For example, requests from the website arrive in our Gmail mailbox, and if you write to us via WhatsApp, Telegram or Instagram, the correspondence passes through the servers of these services. The website itself is hosted on servers in Kazakhstan. By submitting a request or contacting us via messengers, you consent to such transfer to the extent necessary to process your request.

7. How we protect data

Only employees who need it to handle your request have access to the data. We use a secure connection (HTTPS) and take legal, organizational and technical measures against unauthorized access, modification, distribution and destruction of data.

In the event of a personal data security breach, we will notify the authorized body for personal data protection within one business day.

8. Your rights

You have the right to:

• find out free of charge whether we hold your data and receive information about the purpose, sources and methods of processing, the list of data and the periods of processing and storage;
• request that your data be changed or supplemented, if there are grounds for this;
• request that your data be blocked if there is information about a violation of the conditions of its collection and processing;
• request the destruction of data collected or processed in violation of the law;
• withdraw consent to processing, transfer to third parties and cross-border transfer of data;
• give or refuse consent to the publication of your data in publicly available sources;
• protection of your rights, including compensation for moral and material damage.

To exercise these rights, write to info@dji.pro or call +7 778 800 1100. We change, supplement, block or destroy data upon a justified request within one business day. We respond to other requests within the time limits established by the legislation of the Republic of Kazakhstan.

You may also appeal our actions to the authorized body for personal data protection, the local executive body or the court.

9. Cookies

The website may use cookies — small files in your browser — so that the website works correctly and we understand which pages are useful to visitors. You can disable cookies in your browser settings, but some website features may work less well.

10. Changes to the policy

We may update this policy. The current version is always available on this page; the version number and effective date are stated at its beginning.